Primetime Cards and Games Gilbert

I moved to the area for grad school and picked up wargaming again after over 15 years. I visited all the local game stores and everyone at Desert Games was hands above THE most welcoming. Everyone who works there is more than willing help you with anything you need and chat. I now am active on their... Read more

I moved to the area for grad school and picked up wargaming again after over 15 years. I visited all the local game stores and everyone at Desert Games was hands above THE most welcoming. Everyone who works there is more than willing help you with anything you need and chat. I now am active on their discord and regularly go to the store to paint and hangout. Great place! Show less

I moved to the area for grad school and picked up wargaming again after over 15 years. I visited all the local game stores and everyone at Desert Games was hands above THE most welcoming. Everyone who works there is more than willing help you with anything you need and chat. I now am active on their... Read more

I moved to the area for grad school and picked up wargaming again after over 15 years. I visited all the local game stores and everyone at Desert Games was hands above THE most welcoming. Everyone who works there is more than willing help you with anything you need and chat. I now am active on their discord and regularly go to the store to paint and hangout. Great place! Show less

Selection is large, but pricing is 10-20% over other local game stores. When I went in, the payment systems were down so I was not able to make a purchase (out of their control, and I was in a hurry). Likely will shop elsewhere next time simply due to the prices, but the store looked clean and well ... Read more

Selection is large, but pricing is 10-20% over other local game stores. When I went in, the payment systems were down so I was not able to make a purchase (out of their control, and I was in a hurry). Likely will shop elsewhere next time simply due to the prices, but the store looked clean and well stocked. Show less

Selection is large, but pricing is 10-20% over other local game stores. When I went in, the payment systems were down so I was not able to make a purchase (out of their control, and I was in a hurry). Likely will shop elsewhere next time simply due to the prices, but the store looked clean and well ... Read more

Selection is large, but pricing is 10-20% over other local game stores. When I went in, the payment systems were down so I was not able to make a purchase (out of their control, and I was in a hurry). Likely will shop elsewhere next time simply due to the prices, but the store looked clean and well stocked. Show less

Every Sunday my boyfriend and our friends play magic here and it’s always a lovely experience! Trading in some high value cards for packs, money or store credit is a really nice bargain also! It’s a really neat place with a lot of accommodations like drinks, snacks, free tables and clean restrooms t... Read more

Every Sunday my boyfriend and our friends play magic here and it’s always a lovely experience! Trading in some high value cards for packs, money or store credit is a really nice bargain also! It’s a really neat place with a lot of accommodations like drinks, snacks, free tables and clean restrooms too :D Show less

Every Sunday my boyfriend and our friends play magic here and it’s always a lovely experience! Trading in some high value cards for packs, money or store credit is a really nice bargain also! It’s a really neat place with a lot of accommodations like drinks, snacks, free tables and clean restrooms t... Read more

Every Sunday my boyfriend and our friends play magic here and it’s always a lovely experience! Trading in some high value cards for packs, money or store credit is a really nice bargain also! It’s a really neat place with a lot of accommodations like drinks, snacks, free tables and clean restrooms too :D Show less

My favorite place to play wargames. They have a ton of tables and terrain for a variety of different wargames. While I mainly play 40k, you'll see people playing a large assortment of games ranging from Trench Crusade to Marvel Crisis Protocol. They are an MSRP store, but I think their prices are w... Read more

My favorite place to play wargames. They have a ton of tables and terrain for a variety of different wargames. While I mainly play 40k, you'll see people playing a large assortment of games ranging from Trench Crusade to Marvel Crisis Protocol. They are an MSRP store, but I think their prices are worth it for the space they provide, as well as one of best selections in the valley for models. Show less

My favorite place to play wargames. They have a ton of tables and terrain for a variety of different wargames. While I mainly play 40k, you'll see people playing a large assortment of games ranging from Trench Crusade to Marvel Crisis Protocol. They are an MSRP store, but I think their prices are w... Read more

My favorite place to play wargames. They have a ton of tables and terrain for a variety of different wargames. While I mainly play 40k, you'll see people playing a large assortment of games ranging from Trench Crusade to Marvel Crisis Protocol. They are an MSRP store, but I think their prices are worth it for the space they provide, as well as one of best selections in the valley for models. Show less

I’m updating my review because they changed their name and had a bit of a glow up since I’ve last seen them. It’s an amazing hobby store that local for me. They have a wide selection and every time I got there they always have what I’m looking for. They have in stock the new releases and are a very ... Read more

I’m updating my review because they changed their name and had a bit of a glow up since I’ve last seen them. It’s an amazing hobby store that local for me. They have a wide selection and every time I got there they always have what I’m looking for. They have in stock the new releases and are a very welcoming and nice store that encourages community. I would recommend this place if you’re looking for warhammer or any of the Star Wars table top games. They also have some board games there as well if you’re more into that. Show less

I’m updating my review because they changed their name and had a bit of a glow up since I’ve last seen them. It’s an amazing hobby store that local for me. They have a wide selection and every time I got there they always have what I’m looking for. They have in stock the new releases and are a very ... Read more

I’m updating my review because they changed their name and had a bit of a glow up since I’ve last seen them. It’s an amazing hobby store that local for me. They have a wide selection and every time I got there they always have what I’m looking for. They have in stock the new releases and are a very welcoming and nice store that encourages community. I would recommend this place if you’re looking for warhammer or any of the Star Wars table top games. They also have some board games there as well if you’re more into that. Show less

Came in for some cards for my daughter, bought a stack of 50 common Pokemon cards and the guy (can’t remember his name, but was very cool) charged me half of what it should have cost. I know they’re $0.25 per card, which I was happy to pay, but that he just offered half off was really cool - love th... Read more

Came in for some cards for my daughter, bought a stack of 50 common Pokemon cards and the guy (can’t remember his name, but was very cool) charged me half of what it should have cost. I know they’re $0.25 per card, which I was happy to pay, but that he just offered half off was really cool - love the customer service Show less

Came in for some cards for my daughter, bought a stack of 50 common Pokemon cards and the guy (can’t remember his name, but was very cool) charged me half of what it should have cost. I know they’re $0.25 per card, which I was happy to pay, but that he just offered half off was really cool - love th... Read more

Came in for some cards for my daughter, bought a stack of 50 common Pokemon cards and the guy (can’t remember his name, but was very cool) charged me half of what it should have cost. I know they’re $0.25 per card, which I was happy to pay, but that he just offered half off was really cool - love the customer service Show less

Great shop both times I've been here so far. Always have active players and tournaments going on, an awesome selection of cards that are all searchable online and in shop on their computers so you dont have to sift through bulk, and great staff to top it all off, extra shoutout to Brandon for helpin... Read more

Great shop both times I've been here so far. Always have active players and tournaments going on, an awesome selection of cards that are all searchable online and in shop on their computers so you dont have to sift through bulk, and great staff to top it all off, extra shoutout to Brandon for helping me resolve an issue with an order (that was my fault) and taking care of it super quickly and easily! Show less

Great shop both times I've been here so far. Always have active players and tournaments going on, an awesome selection of cards that are all searchable online and in shop on their computers so you dont have to sift through bulk, and great staff to top it all off, extra shoutout to Brandon for helpin... Read more

Great shop both times I've been here so far. Always have active players and tournaments going on, an awesome selection of cards that are all searchable online and in shop on their computers so you dont have to sift through bulk, and great staff to top it all off, extra shoutout to Brandon for helping me resolve an issue with an order (that was my fault) and taking care of it super quickly and easily! Show less

To the Management at Primetime Games in Gilbert, I am writing to provide some constructive feedback, as your shop has been one of my favorite places to go. For the most part, my experiences have been positive. The owner is great, and staff members like Brandon are knowledgeable, helpful, and make t... Read more

To the Management at Primetime Games in Gilbert, I am writing to provide some constructive feedback, as your shop has been one of my favorite places to go. For the most part, my experiences have been positive. The owner is great, and staff members like Brandon are knowledgeable, helpful, and make the trading process a pleasure. Your prices are fair, and you offer the most consistent trade-in percentages in the area—this is the primary reason I continue to come back. However, there is a significant issue that needs to be addressed regarding the trade-in policy for lower-value cards. I understand that cards under $3 may not be a priority, but the attitude I have received when presenting them can feel dismissive and unprofessional. While no one has explicitly said anything rude, the implication is that my time is being wasted. On one occasion, I was told about a "three strikes" rule, where my entire trade could be refused if I inadvertently included low-value cards. This feels like an overly strict and counterproductive sales approach. What if a valuable card was in the stack? Turning away a loyal customer over a minor, honest mistake seems like bad business. This issue is compounded by a noticeable inconsistency in staff knowledge. On weekends, I deal with experts like Brandon. During the week, however, I have encountered two employees who lack the necessary product knowledge. One in particular seems to have very little familiarity with the cards, which makes me wonder about the training provided. As a customer, this lack of expertise is frustrating and does not inspire confidence. I believe this could be costing you business. Please know that my intent is not to attack your store, but to see it improve. I value Primetime Gilbert and will continue to be a customer, but I will now plan my visits exclusively for when Brandon is working. If he is not available, I will likely leave rather than risk a negative interaction. I do not want to become frustrated to the point of an incident, as being banned is not my goal. Thank you for taking the time to consider my feedback. I genuinely hope this can lead to improved consistency and training, so that every visit can match the high standard set by prime time cards. Show less

To the Management at Primetime Games in Gilbert, I am writing to provide some constructive feedback, as your shop has been one of my favorite places to go. For the most part, my experiences have been positive. The owner is great, and staff members like Brandon are knowledgeable, helpful, and make t... Read more

To the Management at Primetime Games in Gilbert, I am writing to provide some constructive feedback, as your shop has been one of my favorite places to go. For the most part, my experiences have been positive. The owner is great, and staff members like Brandon are knowledgeable, helpful, and make the trading process a pleasure. Your prices are fair, and you offer the most consistent trade-in percentages in the area—this is the primary reason I continue to come back. However, there is a significant issue that needs to be addressed regarding the trade-in policy for lower-value cards. I understand that cards under $3 may not be a priority, but the attitude I have received when presenting them can feel dismissive and unprofessional. While no one has explicitly said anything rude, the implication is that my time is being wasted. On one occasion, I was told about a "three strikes" rule, where my entire trade could be refused if I inadvertently included low-value cards. This feels like an overly strict and counterproductive sales approach. What if a valuable card was in the stack? Turning away a loyal customer over a minor, honest mistake seems like bad business. This issue is compounded by a noticeable inconsistency in staff knowledge. On weekends, I deal with experts like Brandon. During the week, however, I have encountered two employees who lack the necessary product knowledge. One in particular seems to have very little familiarity with the cards, which makes me wonder about the training provided. As a customer, this lack of expertise is frustrating and does not inspire confidence. I believe this could be costing you business. Please know that my intent is not to attack your store, but to see it improve. I value Primetime Gilbert and will continue to be a customer, but I will now plan my visits exclusively for when Brandon is working. If he is not available, I will likely leave rather than risk a negative interaction. I do not want to become frustrated to the point of an incident, as being banned is not my goal. Thank you for taking the time to consider my feedback. I genuinely hope this can lead to improved consistency and training, so that every visit can match the high standard set by prime time cards. Show less